The Evolution from Group Problem Solving to Finding Solo Solutions
I’ve learned on my consulting journey the importance of having well-honed problem-solving skills. However, those skills change as problems change. The sets of problems faced by a consultant are very different from the recruiter roles I also fill.
A consultant’s problem-solving skills will evolve as time goes by. This article details my evolution, solving problems in a group setting to solving problems alone.
Step by Step Problem Solving Skills
Problem-solving is a critical skill for success in business. In my field of consultancy, finding feasible solutions is often the primary objective of what people pay you to do.
Below are what I consider the four pillars of problem-solving—simple steps that you can follow to get you and your client the results you want. Inspired by the
wisdom and insights of the experts at
masterclass.com, these steps have served me well in finding solutions, and I am confident they can help you as well.
Identify the Problem
Although this initial step may seem obvious, you would be surprised at how many people will jump into attacking a problem without first pausing to evaluate the issue. Instead of rushing into action, this first step teaches you to take a breath while taking a good look at the real crux of the crisis.
Ask yourself: “What am I trying to solve, exactly?” You would be amazed at how defining the problem itself helps you establish a clear aim for what you are trying to achieve (i.e., the solution).
Research the Problem
After defining your problem—and your precise objective—you will need to do some research to decide the best way to approach things. This process may involve finding similar issues—and solutions found for them—that are comparable to your current problem. As Samuel Taylor Coleridge once said, “If men could learn from history, what lessons it might teach us!” Learning from the examples of what has happened before should be a no-brainer, but unfortunately, it is an often-overlooked path to solutions.
Define the Solutions
Once you have carried out thorough research, you can consider possible solutions. This is the stage that I call my brainstorming time. It requires you to look at the issue and begin developing some innovative ideas to solve the problem at hand.
Make a Decision and Execute
The optimal solution to any issue will be effective, efficient, and incorporated with the least friction and upheaval possible. I like to think of this as “limited collateral damage” in the execution.
While you are putting your decision into action, it is vital that you introduce and implement your solution in a smart, planned, and proactive way. Do not rush the implementation, as that might lead to chaos and missing the mark of your desired intent. Instead, be patient and trust in the intelligent and proven process that led you to this decision.
Active Listening Is Key to Problem Solving
I’ve said it before and will repeat it: Active listening is the most important part of being a good consultant. Without it, it’s impossible to understand your client’s needs and ask the correct questions.
It is also vital to problem-solving. The bottom line is this: If you can master active listening, the art of soaking up wisdom, knowledge, and experience from those that have come before you, you will thrive.
Indecision Is the Enemy
The most crucial part of problem-solving is that you have to make a decision. Choice paralysis is a real pitfall that plagues many—consultants or otherwise—and you have to rise above it.
